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Complaints

Where to take it

Three routes, depending on what went wrong.

If it is about your own personal data, we move it to the privacy route automatically — you do not need to start again.

Please do not include unnecessary personal or sensitive information — yours or anyone else's. We only need enough to act on it.

Leave this blank to stay anonymous. You still get a reference, but we will not be able to come back to you.

We use this only to reply about this request. How we handle your data.

A fact on a listing is wrong

Wrong opening hours, wrong address, a business that has closed, or a page that should not be there at all.

Ask for a correction or removal

A complaint about your personal data

Anything about information that identifies you — including how we handle a request to see, correct or delete it.

Privacy notice, section 16 — complaints and changes

A complaint about our service or something you bought

Billing, refunds, a paid service, or how we have dealt with you.

Terms of use, section 22 — refunds, complaints and disputes

The two documents linked above are still drafts pending solicitor review. They are the canonical text either way — this page deliberately does not restate any of it — but please read them as drafts for now.

Privacy choices

Necessary site storage remains available. Optional Google Analytics is used only for aggregate public-page journeys and can be changed at any time.

Automatically collected: privacy-safe page groups and scroll depth. Chosen actions use a fixed vocabulary; field contents, search words and private routes are excluded.